Guest Care Associate - Hospitality & Fast Food

McDonald's; Caxton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on break

Job summary

McDonald’s is hiring for a Customer Care role. You will be the face of the restaurant, delivering warm hospitality, keeping spaces clean, and helping customers with queries. The job requires availability across weekdays and weekends, with shifts in early mornings, afternoons, and evenings.

No prior experience is required as full training will be given. You’ll join a friendly team and contribute to a positive, inclusive restaurant environment, with opportunities to develop skills and career

Qualifications

• No formal experience required; full training provided.
• Strong customer-facing and service orientation.
• Willingness to work flexible shifts across weekdays and weekends.

Responsibilities

• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues.
• Strive to go that extra mile to make people feel welcomed.
• Creating a warm and welcoming atmosphere, supporting special restaurant events.
• Completing tasks in line with training and company guidelines.
• Following all workplace safety, hygiene and operational procedures.
• Treating customers and colleagues with courtesy and respect.
• Working as a supportive team member and contributing to a positive environment.

Skills

Friendly

Hospitality

Communication

Teamwork

Job description

McDonald’s is hiring for a Customer Care role. You will be the face of the restaurant, delivering warm hospitality, keeping spaces clean, and helping customers with queries. The job requires availability across weekdays and weekends, with shifts in early mornings, afternoons, and evenings.

No prior experience is required as full training will be given. You’ll join a friendly team and contribute to a positive, inclusive restaurant environment, with opportunities to develop skills and career