Guest Experience Associate – Hospitality & Team Support

McDonald's; Caister-on-Sea; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on break

Career development

Other restaurant-specific benefits

Job summary

McDonald’s is hiring a Customer Care associate to be the face of our restaurant, delivering hospitality, keeping spaces clean, and providing friendly service. No experience is required as full training will be given!

You’ll work shifts across weekdays and weekends, mornings, afternoons and evenings, in a welcoming, inclusive environment with opportunities to develop your skills and enjoy perks such as free meals on breaks and exclusive discounts.

Qualifications

• No experience is required as full training will be given.
• Demonstrates friendliness, reliability and willingness to learn.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

Skills

Hospitality

Communication

Customer service

Teamwork

Positive attitude

Job description

McDonald’s is hiring a Customer Care associate to be the face of our restaurant, delivering hospitality, keeping spaces clean, and providing friendly service. No experience is required as full training will be given!

You’ll work shifts across weekdays and weekends, mornings, afternoons and evenings, in a welcoming, inclusive environment with opportunities to develop your skills and enjoy perks such as free meals on breaks and exclusive discounts.