Hospitality & Guest Care Associate

Pipersfield Ltd | McDonald's; Whetsted; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free meals on your break

Job summary

McDonald’s is hiring for Customer Care to be the face of the restaurant, delivering welcoming service, clean spaces, and a positive experience for every guest. You’ll help with daily tasks, greet customers, and support queries with a friendly, can-do attitude.

This entry-level role requires availability to work across weekdays and weekends, including early mornings, afternoons and evenings. Full training is provided, with a focus on hospitality, teamwork, and giving customers a memorable visit.

Qualifications

• No experience required; full training provided.
• Good hospitality and communication skills preferred.
• Availability to work Weekdays and Weekends, with early morning, afternoon, and evening shifts.
• Friendly, welcoming, and helpful attitude with a team focus.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

Skills

Hospitality

Customer service

Communication skills

Teamwork

Friendly demeanor

Reliability

Enthusiasm

Learnability

Job description

McDonald’s is hiring for Customer Care to be the face of the restaurant, delivering welcoming service, clean spaces, and a positive experience for every guest. You’ll help with daily tasks, greet customers, and support queries with a friendly, can-do attitude.

This entry-level role requires availability to work across weekdays and weekends, including early mornings, afternoons and evenings. Full training is provided, with a focus on hospitality, teamwork, and giving customers a memorable visit.