Guest Experience & Front Desk Specialist (Law Firm)

Williams Lea Group Limited; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea Group Limited is seeking a First Impression Assistant at our Newcastle office to deliver outstanding client hospitality and front-desk service. You will greet visitors, manage meeting room bookings, and coordinate hospitality and events with a keen eye for detail.

The role operates on-site, Monday to Friday, 37.5 hours, with occasional overtime for events support. A friendly, proactive attitude and strong Microsoft Word/Excel skills are important to success.

Qualifications

• Excellent customer-facing skills with a warm, professional manner.
• Ability to work effectively in a fast-paced team environment.
• Proficient in Microsoft Word and Excel for daily tasks.

Responsibilities

• Meeting, greeting and interacting with visitors.
• Monitoring a busy centralised First Impression Team inbox.
• Processing and confirming meeting room booking requests.
• Ordering, organising, and assisting with hospitality and events.
• Populating data collection workbooks.
• Meeting room set up and hospitality.

Skills

Customer service

Fast-paced teamwork

MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Williams Lea Group Limited is seeking a First Impression Assistant at our Newcastle office to deliver outstanding client hospitality and front-desk service. You will greet visitors, manage meeting room bookings, and coordinate hospitality and events with a keen eye for detail.

The role operates on-site, Monday to Friday, 37.5 hours, with occasional overtime for events support. A friendly, proactive attitude and strong Microsoft Word/Excel skills are important to success.