First Impression Assistant

Williams Lea Group Limited; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea Group Limited is seeking a First Impression Assistant at our Newcastle office to deliver outstanding client hospitality and front-desk service. You will greet visitors, manage meeting room bookings, and coordinate hospitality and events with a keen eye for detail.

The role operates on-site, Monday to Friday, 37.5 hours, with occasional overtime for events support. A friendly, proactive attitude and strong Microsoft Word/Excel skills are important to success.

Qualifications

• Excellent customer-facing skills with a warm, professional manner.
• Ability to work effectively in a fast-paced team environment.
• Proficient in Microsoft Word and Excel for daily tasks.

Responsibilities

• Meeting, greeting and interacting with visitors.
• Monitoring a busy centralised First Impression Team inbox.
• Processing and confirming meeting room booking requests.
• Ordering, organising, and assisting with hospitality and events.
• Populating data collection workbooks.
• Meeting room set up and hospitality.

Skills

Customer service

Fast-paced teamwork

MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

First Impression Assistant

Salary: £24,823.50 per annum, plus company benefits

Location: Newcastle upon Tyne, NE1 3DX

Contract: Permanent, Full Time

Hours: 37.5 hours per week, Monday to Friday between the hours of 8.30am to 5pm or 9.30am to 6pm, rotating on a weekly basis

Some flexibility to work overtime to support the events team on occasion

Break details: 1-hour unpaid lunch

Work model: Fully on site due to nature of the role

Williams Lea seeks a First Impression Assistant to join our team!

Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.

Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.

Purpose of the role

As a First Impression Assistant in our UK Top 100 law firm based at the Newcastle office you will have the opportunity to provide exceptional customer service and hospitality to our clients.

We are looking for a charismatic and enthusiastic individual who relishes in providing a warm welcome whether it be face to face or over the phone. The ideal candidate has a great eye for detail, can build instant rapport and finds pleasure in preparing the client suite with refreshments and soft touches.

Key responsibilities

• Meeting, greeting and interacting with visitors.
• Monitoring a busy centralised First Impression Team inbox.
• Processing and confirming meeting room booking requests.
• Ordering, organising, and assisting with hospitality and events.
• Populating data collection workbooks.
• Meeting room set up and hospitality.

Key Skills

• Exceptional Customer Service skills to effectively greet and communicate with callers and visitors.
• Ability to work in a fast paced team environment.
• Intermediate computer skills including Microsoft Word and Excel.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

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