Front of House & Guest Services Coordinator

Williams Lea; East Langton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a First Impressions Assistant in Leicester for a full-time, on-site position. You will welcome visitors, manage meetings, and provide hospitality and general administrative support with a focus on exceptional customer service.

The role operates 37.5 hours per week, Monday to Friday, 08:30–17:00, with 1 hour lunch. Salary is £25,250 per year plus company benefits.

Qualifications

• Previous experience in a front of house role or working on a reception desk for a corporate company.
• Outstanding guest services skills and dedication to creating a memorable guest experience.
• Fluent written and spoken English.
• Professionally presented with excellent interpersonal skills.

Responsibilities

• Welcome guests in the office lobby, acting as the main point of contact.
• Coordinate meeting room requests and escort guests to rooms.
• Organise hospitality, order and deliver refreshments.
• Maintain reception inbox and respond to emails promptly.
• Assist with AV setup and troubleshoot issues.
• Support administrative tasks and photocopying/printing as required.
• Arrange transport for employees and clients.
• Assist with client events and events setup.
• Uphold Williams Lea client service standards.

Job description

Williams Lea is seeking a First Impressions Assistant in Leicester for a full-time, on-site position. You will welcome visitors, manage meetings, and provide hospitality and general administrative support with a focus on exceptional customer service.

The role operates 37.5 hours per week, Monday to Friday, 08:30–17:00, with 1 hour lunch. Salary is £25,250 per year plus company benefits.