Front Desk & Meetings Coordinator

Irwin Mitchell LLP; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days' holiday rising to 28

Annual pay and bonus review

Health and wellbeing support

Competitive pension

Two paid volunteering days

Discounts and lifestyle benefits

Job summary

Irwin Mitchell LLP is seeking a Reception/Office Assistant for its Newcastle office to deliver a welcoming and professional client experience. You will manage reception, meeting room bookings and catering coordination, while supporting colleagues across the office with front-of-house services.

You will handle visitor processes, assist with printing and reprographics, and maintain tidy, well-presented client areas. Strong communication and organisational skills are essential.

Qualifications

• Experience of providing customer or client service in a front-of-house or reception role.
• Excellent written and spoken communication with clients and colleagues.
• Ability to organise workload and adapt to changing priorities.
• Proficiency with standard IT systems and learning new software quickly.
• Strong attention to detail and task ownership.

Responsibilities

• Welcoming clients and visitors in a professional and friendly manner and delivering high customer service.
• Managing reception and visitor processes, including meeting room bookings, room facilities and security procedures.
• Coordinating with catering, IT, maintenance and meeting room teams to ensure events run smoothly.
• Advising meeting organisers on catering options and facilities available.
• Assisting with printing, copying and scanning, and directing to reprographics when needed.
• Providing monthly meeting room information and statistics to the Office Manager.
• Managing meeting room calendars using Workspace and resolving conflicts or overruns.
• Keeping reception and client areas tidy, well-stocked and informative.

Skills

Customer service

Communication

Organisation

IT literacy

Attention to detail

Workload management

Tools

Meeting room booking systems

Video conferencing systems

Workspace/booking tools

Job description

Irwin Mitchell LLP is seeking a Reception/Office Assistant for its Newcastle office to deliver a welcoming and professional client experience. You will manage reception, meeting room bookings and catering coordination, while supporting colleagues across the office with front-of-house services.

You will handle visitor processes, assist with printing and reprographics, and maintain tidy, well-presented client areas. Strong communication and organisational skills are essential.