Guest Experience Front Desk Specialist

Hilton; Watford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Travel perks – 110 nights/Go Hilton

Employee stock purchase program (ESPP)

Parental leave

Caregiving resources

Mental health support

Job summary

Hilton is seeking a Receptionist to welcome guests, handle check-in/check-out with a focus on service excellence. You’ll share knowledge of our hotel and local area, assist guests with requests, and promote available amenities to enhance every stay.

Join a global hospitality leader that values integrity, teamwork and personal ownership, offering a supportive environment where your hospitality shines and guests leave with memorable experiences.

Qualifications

• Customer-facing hospitality experience preferred.
• Ability to check in/check out guests and process payments.
• Knowledge of local area and hotel services to assist guests.

Responsibilities

• Deliver a warm welcome, greet guests, complete check-in and verify details.
• Assist with efficient check-out, process charges and payments accurately.
• Provide hotel and local knowledge to answer guest inquiries.
• Promote hotel services and up-sell amenities when appropriate.
• Respond to guest requests with care and resolve issues promptly.

Skills

Guest service

Communication

Hospitality

Teamwork

Integrity

Leadership

Ownership

Job description

Hilton is seeking a Receptionist to welcome guests, handle check-in/check-out with a focus on service excellence. You’ll share knowledge of our hotel and local area, assist guests with requests, and promote available amenities to enhance every stay.

Join a global hospitality leader that values integrity, teamwork and personal ownership, offering a supportive environment where your hospitality shines and guests leave with memorable experiences.