Guest Experience Manager, Front Desk & Services

Hilton; Southampton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel programme

50% off food & beverage

Free meals on duty

Generous holiday allowance

ESPP 15% discount

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton in Southampton is seeking a Reception Manager to oversee day‑to‑day guest services, delivering memorable experiences and a seamless stay by managing bell, luggage, valet, and related operations.

Join our award‑winning team and enjoy competitive pay, Go Hilton travel perks, 50% food and beverage discounts, free meals on duty, generous holiday allowance, ESPP with a 15% discount, a pension, and ongoing career development.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity in all actions, doing the right thing.
• Inspiring leadership and team collaboration.
• Ownership, accountability, and delivering results.
• A sense of urgency and Now mindset.

Responsibilities

• Oversee guest services operations: manage bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
• Monitor and elevate service: track guest satisfaction and guide improvements.
• Manage department administration: budgeting, forecasting, policy enforcement, and special projects.
• Inspire and develop the team: supervise and coach team members, monitor performance, and foster a positive work environment.

Job description

Hilton in Southampton is seeking a Reception Manager to oversee day‑to‑day guest services, delivering memorable experiences and a seamless stay by managing bell, luggage, valet, and related operations.

Join our award‑winning team and enjoy competitive pay, Go Hilton travel perks, 50% food and beverage discounts, free meals on duty, generous holiday allowance, ESPP with a 15% discount, a pension, and ongoing career development.