Guest Experience Specialist — Front Desk (Hotel Discounts)

Hilton London Heathrow Airport Terminal 5; Slough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hilton London Heathrow Airport Terminal 5 is seeking a Guest Service Assistant to deliver outstanding guest service at the front desk. You will welcome guests, assist with check-in/out, handle inquiries and reservations, and provide information about local attractions.

The role requires excellent communication, strong organisational skills, and meticulous attention to detail. Basic IT skills and familiarity with Opera or Fidelio are advantageous for daily operations.

Qualifications

• Excellent communication, verbal and written.
• Strong organisational and time-management abilities.
• High attention to detail to avoid booking errors.
• Basic computer skills; familiarity with MS Office and hotel management software.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle inquiries and resolve complaints to ensure guest satisfaction.
• Process reservations and provide information on local attractions.
• Maintain a clean and organised front desk workspace.
• Support colleagues across hotel operations to ensure a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Hilton London Heathrow Airport Terminal 5 is seeking a Guest Service Assistant to deliver outstanding guest service at the front desk. You will welcome guests, assist with check-in/out, handle inquiries and reservations, and provide information about local attractions.

The role requires excellent communication, strong organisational skills, and meticulous attention to detail. Basic IT skills and familiarity with Opera or Fidelio are advantageous for daily operations.