Guest Experience Ambassador — Front Desk

Hilton Belfast; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Hotel discounts

Holiday entitlement 28 days

Wellbeing support

Wagestream access

Referral bonus

Free meals on shift

Training & progression

Job summary

Hilton Belfast is seeking a friendly Receptionist to join the front-of-house team. You will be the face of the hotel, greeting guests and delivering the world-renowned Hilton welcome in a fast-paced environment.

Reporting to the Front Office Manager, this 40-hour-per-week role involves early mornings, evenings, weekends and bank holidays, with staff discounts, 28 days holiday, and growth opportunities within Axiom Hospitality.

Qualifications

• Guest service mindset and warm, welcoming manner.
• Excellent communication and interpersonal skills.
• Ability to handle busy, fast-paced environment.

Responsibilities

• Greet guests and serve as the first point of contact at the front desk.
• Provide courteous and efficient service to all guests.
• Handle inquiries, check-ins/outs, and support with requests.

Job description

Hilton Belfast is seeking a friendly Receptionist to join the front-of-house team. You will be the face of the hotel, greeting guests and delivering the world-renowned Hilton welcome in a fast-paced environment.

Reporting to the Front Office Manager, this 40-hour-per-week role involves early mornings, evenings, weekends and bank holidays, with staff discounts, 28 days holiday, and growth opportunities within Axiom Hospitality.