Guest Experience Front Desk Host - Growth & Perks

Warner Hotels; Windsor; In loco; GBP 11.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym access

Discounted meals

Pension scheme

Career development

Descrizione del lavoro

Warner Hotels is seeking a Front Office Team Member to act as the first and last point of contact for guests at the Runnymede on Thames, near Windsor. You will guide guests from arrival to departure, promote hotel experiences, and deliver warm, confident service that makes every stay memorable.

The role emphasizes a proactive guest journey, operational standards, and upselling opportunities, with a strong focus on customer care and teamwork within a busy front desk environment.

Competenze

• Experience in guest-facing roles within hospitality, retail, leisure, or similar customer-focused environments.

Mansioni

• Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
• Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day-to-day issues with guidance from senior managers.
• Use and maintain Front Office systems and equipment to ensure a seamless guest journey.
• Uphold health, safety, hygiene, and compliance standards within the Front Office environment; follow procedures for emergencies.
• Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently.
• Escalate urgent or sensitive matters to senior leaders to maintain operations and guest satisfaction.
• Work with internal teams to support events or function requirements related to the guest journey and handle issues decisively.

Conoscenze

Front office operations

Guest service

CRM systems

Reservation systems

Check-in/out

Strumenti

CRM platforms

Hotel management software

Descrizione del lavoro

Warner Hotels is seeking a Front Office Team Member to act as the first and last point of contact for guests at the Runnymede on Thames, near Windsor. You will guide guests from arrival to departure, promote hotel experiences, and deliver warm, confident service that makes every stay memorable.

The role emphasizes a proactive guest journey, operational standards, and upselling opportunities, with a strong focus on customer care and teamwork within a busy front desk environment.