Guest Experience & Front Desk Coordinator

FRANKLINS SOLICITORS LLP; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Death in Service 4x

Discount on legal services

24-hour support line

Job summary

Franklins Solicitors LLP in Milton Keynes (and Northampton) invites applications for a Receptionist to join our team on a permanent basis. The role focuses on welcoming clients, handling phone and face-to-face inquiries, and ensuring smooth daily operation of the reception areas.

The ideal candidate will have customer-facing experience, strong organisational skills, and the ability to work well under pressure in a team environment, delivering a high level of client experience.

Qualifications

• Experience in customer-facing roles.
• Strong organisational skills and ability to work under pressure.
• Excellent communication and interpersonal abilities.

Responsibilities

• Answer the telephone and direct calls.
• Greet clients and visitors and direct to relevant staff.
• Schedule appointments and maintain diaries for meeting rooms.
• Maintain tidy reception areas and provide information to callers.

Skills

Customer service

Phone etiquette

Front desk

Team player

Tools

Microsoft Office

Job description

Franklins Solicitors LLP in Milton Keynes (and Northampton) invites applications for a Receptionist to join our team on a permanent basis. The role focuses on welcoming clients, handling phone and face-to-face inquiries, and ensuring smooth daily operation of the reception areas.

The ideal candidate will have customer-facing experience, strong organisational skills, and the ability to work well under pressure in a team environment, delivering a high level of client experience.