Front Desk & Admin Specialist - GP Practice

NHS Jobs; Milton Keynes; Sur place; GBP 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

NHS Pension

Résumé du poste

Purbeck Health Centre in Milton Keynes is seeking a Receptionist/Administrator to be the first point of contact for patients. You will manage telephone and online enquiries, book appointments using SystmOne, and maintain accurate records, ensuring a welcoming, confidential and efficient service.

This role supports day-to-day running of the practice with a focus on patient experience and teamwork.

Qualifications

• Excellent communication and telephone skills.
• Friendly, polite and approachable manner.
• Confident with computers and learning new systems.
• Good organisational skills and ability to manage priorities.
• Calm and professional in busy environments.
• Strong attention to detail and accuracy.
• Reliable, flexible team player.
• Understanding of patient confidentiality.
• Commitment to high standard of patient service.
• Desirable: experience in GP practice or customer-facing role.
• Desirable: experience using SystmOne or another clinical system.

Responsabilités

• Welcome patients and visitors in a friendly, caring and professional manner.
• Check patients in for appointments and assist with general enquiries.
• Support the smooth flow of patients through the practice.
• Communicate with clinicians and other team members when required.
• Maintain reception area tidy and organised.
• Respect patients privacy and maintain confidentiality at all times.
• Answer incoming telephone calls promptly and courteously.
• Book, amend and cancel appointments accurately using SystmOne.
• Respond to general enquiries and direct patients to the appropriate service.
• Follow practice procedures for urgent or emergency calls and escalate where required.
• Take clear messages and pass to clinicians promptly.
• Communicate sensitively with distressed or frustrated patients.
• Update patient contact details and records accurately.
• Process online appointment requests and admin queries.
• Maintain accurate patient records and worklists on SystmOne.
• Monitor emails and call queues; support daily appointment flow.
• Complete general admin duties and filing per procedures.
• Follow information sharing policies and practice procedures.

Connaissances

Excellent communication

Telephone skills

Friendly and approachable

Organisational skills

Attention to detail

Teamwork

Confidentiality

Patient service

Outils

SystmOne

Description du poste

Purbeck Health Centre in Milton Keynes is seeking a Receptionist/Administrator to be the first point of contact for patients. You will manage telephone and online enquiries, book appointments using SystmOne, and maintain accurate records, ensuring a welcoming, confidential and efficient service.

This role supports day-to-day running of the practice with a focus on patient experience and teamwork.