Receptionist

Franklins Solicitors LLP; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Death in Service 4x

Discount on legal services

24-hour support line

Job summary

Franklins Solicitors LLP in Milton Keynes (and Northampton) invites applications for a Receptionist to join our team on a permanent basis. The role focuses on welcoming clients, handling phone and face-to-face inquiries, and ensuring smooth daily operation of the reception areas.

The ideal candidate will have customer-facing experience, strong organisational skills, and the ability to work well under pressure in a team environment, delivering a high level of client experience.

Qualifications

• Experience in customer-facing roles.
• Strong organisational skills and ability to work under pressure.
• Excellent communication and interpersonal abilities.

Responsibilities

• Answer the telephone and direct calls.
• Greet clients and visitors and direct to relevant staff.
• Schedule appointments and maintain diaries for meeting rooms.
• Maintain tidy reception areas and provide information to callers.

Skills

Customer service

Phone etiquette

Front desk

Team player

Tools

Microsoft Office

Job description

We have an exciting opportunity for a Receptionist to join our Northampton office on a permanent basis. The ideal candidate will be familiar with attending to visitors to the office deal with enquiries on the phone and face to face and to ensure a smooth running of the reception areas on a daily basis.

The Role

The LLP would be interested in hearing from applicants who have worked in a customer facing role. The ideal candidate would be able to demonstrate their organisational skills, and work well under pressure in a team environment, whilst providing a high level of client experience.

Key Responsibilities

• Answer the telephone and directing calls.
• Take clear details and email messages to the relevant teams or department.
• Provide relevant information to the caller
• Greet Clients and Visitors entering the LLP, offering drinks, advise relevant staff members of arrival.
• Deal with enquiries from contacts, clients as and when required.
• Schedule appointments as requested.
• Maintain diary entries for all meeting rooms for relevant branch.
• Tidy and maintain reception areas.
• Organise catering for meetings if required.
• Receive documentation from clients, log and ensure signed by relevant staff member on collection.
  

Why join us?

Training and development:

At Franklins, we recognise and nurture talent. If you wish to study for professional qualifications and courses, we’ll encourage and support this where relevant. In fact, several of our senior employees started in junior roles and progressed through the firm.

Flexibility:

We understand that everyone’s personal circumstances are different. We strive tosupport this through allowing flexible working patterns where possible.

Be part of a team:

We believe it’s important to build a positive rapport with your colleagues and to get to know teams in other departments. We therefore organise team-wide and company-wide events throughout the year, offering opportunities to get to know your colleagues outside of the work environment.

Community spirit:

We strive to make a difference in the communities we serve and actively support a number of local charities. We also offer employees the opportunity to take a Volunteering Day to support a local charity.

Location:

Our centrally located offices in Milton Keynes and Northampton are located a short walk from shops and restaurants.

24-hour employee assistance programme:

Offering support on a wide range of topics.

Our Benefits

• Salary commensurate with experience.
• 25 days annual leave plus bank holidays and Christmas closure. You’ll also get a day off for your birthday!
• 24-hour employee assistance programme.
• Discount on legal services.
  

After completing 3 months with the firm, you will also be eligible to join:

Pension scheme: Upon completing your probationary period, you’ll invite to join our pension scheme.

Death in Service: Should the worst happen, we offer 4 x Death in Service, for peace of mind.

A little more about us…

Franklins Solicitors is one of the leading law firms serving Northampton, Milton Keynes and the surrounding areas, distinguished by our unwavering commitment to excellence. Since our establishment in 1982, we have grown to employ over 100 dedicated professionals across our offices in Central Milton Keynes and Northampton.

Our reputation for quality is underscored by our prestigious accreditations: ISO 9001, CQS and The Law Society’s Lexcel. We specialise in a comprehensive range of legal services, including Corporate Services, Commercial Property, Dispute Resolution, Employment Law, Legal Process Outsourcing, Family Law, Intellectual Property, Residential Property, Wills, Trusts, and Probate.

At Franklins, we pride ourselves on exceeding industry standards and making exceptional service our norm. Our core values-passion, excellence, trust, and unity-reflect our belief that our people are our greatest asset. We are dedicated to nurturing and developing talented individuals and ensuring that our clients receive unparalleled service.

If you are looking to advance your career in a supportive and dynamic environment, where your skills will be recognised and developed, Franklins Solicitors LLP is the place for you. Join us and be a part of a team that sets the benchmark for legal services in the region.

Closing Date

26/11/2026

Location

Milton Keynes

Department

Reception

Job Title

Receptionist

Salary

Competitive relative to experience

City

Milton Keynes

Country

United Kingdom