Front Desk Host – Warm Welcome & Guest Care

LGH Hotels Management Ltd; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join our Front Office team at the Holiday Inn London - Regent's Park. You will welcome guests, manage check-in and check-out, and handle enquiries with warmth, accuracy and efficiency.

As the first point of contact, you will use the hotel reservation system, answer calls and emails, and share local information to help guests enjoy their stay in London.

Qualifications

• Excellent guest service and communication.
• Reliable check-in/out handling.
• Proficient with hotel reservation system and guest inquiries.
• Calm under pressure with attention to detail.
• Positive, professional attitude and teamwork.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in/out experience.
• Support guests through their stay by responding to queries and requests with care.
• Handle incoming calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, facilities and local area.
• Use the hotel reservation system with up-to-date guest information.
• Collaborate with hotel colleagues to deliver a seamless guest experience.

Skills

Guest services

Communication

Customer service

Computer skills

Reservation systems

Teamwork

Tools

Hotel reservation system

Job description

LGH Hotels Management is seeking a friendly Hotel Receptionist to join our Front Office team at the Holiday Inn London - Regent's Park. You will welcome guests, manage check-in and check-out, and handle enquiries with warmth, accuracy and efficiency.

As the first point of contact, you will use the hotel reservation system, answer calls and emails, and share local information to help guests enjoy their stay in London.