Front Office Team Member

Ibis; Wembley; On-site; GBP 30,000 - 33,000; Full time

Job summary

Ibis London Wembley is seeking a Front Office Team Member to support the reception and create memorable experiences for guests in a busy London hotel.

You must be eligible to live and work in the UK; the role is full-time/permanent, with a 5-day work week and a salary of £14.80 per hour. Join us in delivering welcoming, professional service and helping guests enjoy their stay at this modern Accor property in Wembley.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service

Responsibilities

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

Skills

Fluency in English

Customer Service

Tools

OPERA cloud

Job description

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £14.80 per hour.

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)

Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service

Additional Information

A little more information:

As Front Office Team Member you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210rooms, and Bar-Restaurant. Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.