Front Desk Guest Experience Host

Accor Hotels; Wembley; On-site; GBP 19,000 - 25,000; Full time

Job summary

Ibis London Wembley, part of Accor, seeks a Front Office Team Member to support the reception and deliver memorable guest experiences. Eligible to work in the UK, the role is full-time, 5 days a week, with an expected start mid-November 2026 and a pay rate of £14.80 per hour.

Join our welcoming team at Ibis London Wembley, a modern hotel near Wembley Stadium and OVO Arena, and contribute to guest delight and seamless service. Training and development are provided within the Accor network.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service

Responsibilities

• Welcome guests with professional, friendly and engaging service.
• Contribute to guest satisfaction by providing high quality services with a warm approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals and ensure special requests are met; provide anticipatory service.
• Handle guest concerns promptly, log and notify proper departments to ensure satisfaction.
• Assist in growing ALL program membership.

Skills

English fluency

Customer service

Tools

OPERA cloud

Job description

Ibis London Wembley, part of Accor, seeks a Front Office Team Member to support the reception and deliver memorable guest experiences. Eligible to work in the UK, the role is full-time, 5 days a week, with an expected start mid-November 2026 and a pay rate of £14.80 per hour.

Join our welcoming team at Ibis London Wembley, a modern hotel near Wembley Stadium and OVO Arena, and contribute to guest delight and seamless service. Training and development are provided within the Accor network.