Front Office Team Leader - Guest Experience & Operations

SmartRecruiters, Inc.; Wembley; On-site; GBP 29,000 - 35,000; Full time

Job summary

Accor, Ibis London Wembley, invites applications for a Front Office Team Leader. You must be eligible to live and work in the UK, with a 5-day work week in a full-time permanent contract. Start mid-November 2026 with a salary of £32,042.40 per year.

Lead front office operations, guide staff, and ensure guest satisfaction with friendly, professional service. Join a dynamic team at Wembley’s modern hotel, close to Wembley Stadium, offering opportunities to develop skills and contribute to a warm,

Qualifications

• Service-focused personality essential.
• Proficiency with Opera Cloud hotel software.
• Minimum 2 years' experience in a front office.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and attention to detail.
• Ability to work under pressure.
• Flexible hours including evenings, nights, weekends, and bank holidays.

Responsibilities

• Oversee front office activities including check-in/check-out, reservations and guest services.
• Contribute to guest satisfaction with high-quality, warm service.
• Address unresolved guest complaints with swift solutions.
• Assist management in developing and implementing new procedures.
• Ensure effective daily communication and uphold service standards.
• Guide new staff during induction following guidelines.
• Collaborate to cultivate a cohesive, accountable team.
• Promote the ALL Accor loyalty program to guests.

Skills

Service-focused personality

Leadership

Communication

Interpersonal skills

Problem solving

Attention to detail

Under pressure

Flexible hours

Tools

Opera Cloud

Job description

Accor, Ibis London Wembley, invites applications for a Front Office Team Leader. You must be eligible to live and work in the UK, with a 5-day work week in a full-time permanent contract. Start mid-November 2026 with a salary of £32,042.40 per year.

Lead front office operations, guide staff, and ensure guest satisfaction with friendly, professional service. Join a dynamic team at Wembley’s modern hotel, close to Wembley Stadium, offering opportunities to develop skills and contribute to a warm,