Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Cardiff; On-site; GBP 22,000 - 29,000; Full time

Job summary

CBRE Group, Inc. in Cardiff seeks a Front of House / Facilities Assistant to create an exceptional Workplace Experience. You will be the first contact for inquiries, greet visitors, manage access, and coordinate mail, meetings, and bookings while supporting safety and sustainability initiatives.

Ideal candidates will have strong organisation, IT and reporting skills, plus a customer-focused mindset. This role offers a full-time schedule in a professional office environment.

Qualifications

• Excellent communication skills and ability to interpret instructions clearly.
• Strong organisational and planning abilities with good time management.
• Proficient IT skills and ability to learn new software quickly.
• Customer-focused with ability to build relationships.
• Ability to write routine reports and correspondence.
• Capable of presenting information to departments or large groups.
• Experience with MS Office and collaboration tools.

Responsibilities

• First point of contact for workplace and facilities queries with excellent service.
• Meet-and-greet visitors and notify hosts of arrivals.
• Manage access control for starters/leavers and keep records updated.
• Coordinate mail, courier, and stationery; support PO processes and invoicing.
• Book meetings, handle catering, and arrange room setups.
• Support safety, audits, and risk management activities.
• Assist with travel, hotel bookings, and external meetings as needed.
• Contribute to energy, sustainability, and business continuity plans.

Skills

Communication

Organisation

IT Skills

Customer Focus

Reporting

Results Oriented

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

CBRE Group, Inc. in Cardiff seeks a Front of House / Facilities Assistant to create an exceptional Workplace Experience. You will be the first contact for inquiries, greet visitors, manage access, and coordinate mail, meetings, and bookings while supporting safety and sustainability initiatives.

Ideal candidates will have strong organisation, IT and reporting skills, plus a customer-focused mindset. This role offers a full-time schedule in a professional office environment.