Front of House / Facilities Assistant

CBRE Group, Inc.; Cardiff; On-site; GBP 22,000 - 29,000; Full time

Job summary

CBRE Group, Inc. in Cardiff seeks a Front of House / Facilities Assistant to create an exceptional Workplace Experience. You will be the first contact for inquiries, greet visitors, manage access, and coordinate mail, meetings, and bookings while supporting safety and sustainability initiatives.

Ideal candidates will have strong organisation, IT and reporting skills, plus a customer-focused mindset. This role offers a full-time schedule in a professional office environment.

Qualifications

• Excellent communication skills and ability to interpret instructions clearly.
• Strong organisational and planning abilities with good time management.
• Proficient IT skills and ability to learn new software quickly.
• Customer-focused with ability to build relationships.
• Ability to write routine reports and correspondence.
• Capable of presenting information to departments or large groups.
• Experience with MS Office and collaboration tools.

Responsibilities

• First point of contact for workplace and facilities queries with excellent service.
• Meet-and-greet visitors and notify hosts of arrivals.
• Manage access control for starters/leavers and keep records updated.
• Coordinate mail, courier, and stationery; support PO processes and invoicing.
• Book meetings, handle catering, and arrange room setups.
• Support safety, audits, and risk management activities.
• Assist with travel, hotel bookings, and external meetings as needed.
• Contribute to energy, sustainability, and business continuity plans.

Skills

Communication

Organisation

IT Skills

Customer Focus

Reporting

Results Oriented

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.

Job Title

Front of House / Facilities Assistant (Cardiff)

The Facilities Assistant is responsible for delivering an exceptional Workplace Experience and Front of House service, ensuring a professional and welcoming environment for employees, visitors, and contractors.

Role Summary

• Act as the first point of contact for workplace and facilities-related enquiries, delivering an excellent employee and visitor experience.
• Provide a professional meet-and-greet service for visitors and notify hosts of their arrival.
• Process all new starters and leavers through the access control system, keeping records up to date.
• Monitor the Facilities Team inbox, resolving queries or escalating issues appropriately.
• Manage meeting room bookings, catering requests and room set‑ups as required.
• Manage incoming and outgoing mail, including distribution, processing, and franking services.
• Support with raising POs, invoicing, making payments and reconciling company credit card transactions.
• Manage archive storage requests.
• Manage printed stationery requests.
• Assist with group hotel, travel and external meeting venue bookings.
• Organise couriers as required.
• Coordinate and manage car parking arrangements.
• Manage employee locker allocation and records.
• Maintain security for the site by managing all access in and out for colleagues and visitors, including issuing visitor passes as required.
• Manage the visitor tracking system and notify Building Management with a daily visitor list.
• Support the Facilities Specialist in maintaining statutory compliance across the site.
• Support the Facilities Specialist to coordinate contractor activities and ensure adherence to site safety requirements.
• Assist with planned preventative maintenance and reactive maintenance records.
• Support Health & Safety inspections, audits, and risk management activities.
• Support Business Continuity and Disaster Recovery planning activities.
• Act as Fire Warden and support emergency evacuation procedures.
• Coordinate DSE assessment requirements and workplace adjustments where appropriate.
• Support other sites when required.
• Contribute to the business Energy & Sustainability plans by sharing ideas and implementing improvements.

Experience Required

• Communication Skills
• Ability to comprehend and interpret instructions, short correspondence and memos, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common enquiries or complaints from clients, co-workers and supervisors.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Organisation & Planning
• Strong organisational skills with the ability to prioritise workload, manage competing demands and meet deadlines.
• IT Skills
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint and Outlook.
• Comfortable with and embracing of new technologies and digital tools, including apps, databases, work order management systems, social networking platforms, cloud technologies, handheld mobile technologies and communications tools.
• Results Oriented
• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and a passion for challenges.
• Customer Focused
• Develop strong customer relationships by listening to and satisfying customer needs.

DISCLAIMER

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. CBRE reserves the right to amend the duties and responsibilities of the role in line with business requirements.