Facilities Assistant

CBRE, Inc.; Cardiff; On-site; GBP 19,000 - 27,000; Full time

Job summary

CBRE, Inc. in Cardiff is seeking a Facilities Assistant to welcome visitors, issue badges, and guide guests within a professional environment.

You will liaise with the landlord to maintain building services, conduct daily walkthroughs, support meeting room checks, and ensure health, safety and environmental requirements are followed. Strong organisational skills and customer service experience are essential.

Qualifications

• Previous experience within the Facilities Management industry preferrable.
• Experience within Customer Services.
• Excellent telephone and email manner.
• Highly organised with a structured approach.
• Computer literate, preferably some data entry experience.

Responsibilities

• Greet visitors and provide correct badges. Provide assistance and guidance as required.
• Maintain security and safety standards as required.
• Undertake daily building walkthroughs and support meeting room checks; document actions.
• Coordinate site inductions and log all goods (outgoing/incoming).
• Administer conference room and workroom bookings; manage stationery records.

Skills

Customer service

Telephone etiquette

Organised

Data entry

Job description

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Maintain security and safety standards as required.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• To log all outgoing goods and incoming goods for tracking purposes.
• Administer the booking system for conference rooms and workrooms
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
  Previous experience within the Facilities Management industry preferrable.
• Experience within Customer Services.
• Excellent telephone and email manner.
• Highly organised with a structured approach.
• Computer literate, preferably some data entry experience.
• Demonstrate a natural passion and understanding of quality customer service.
  CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries., CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Cardiff.