Guest Experience & Events Coordinator

Oxford Innovation Ltd.; Newcastle upon Tyne; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Flexible benefits

Wellbeing days

Employee discounts

Descrizione del lavoro

Oxford Innovation Ltd. is seeking a Customer Experience Assistant to join The Catalyst Newcastle team. You will welcome visitors, manage reception duties, and support events in a collaborative, innovative environment.

The role offers opportunities to contribute to community engagement, monitor social media, and help keep the centre running smoothly. A friendly, proactive attitude and solid IT skills are essential.

Competenze

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Mansioni

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Conoscenze

Customer service

IT literacy

Proactive attitude

Team player

Descrizione del lavoro

Oxford Innovation Ltd. is seeking a Customer Experience Assistant to join The Catalyst Newcastle team. You will welcome visitors, manage reception duties, and support events in a collaborative, innovative environment.

The role offers opportunities to contribute to community engagement, monitor social media, and help keep the centre running smoothly. A friendly, proactive attitude and solid IT skills are essential.