Customer Experience Assistant

Oxford Innovation Ltd.; Newcastle upon Tyne; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits

Wellbeing days

Employee discounts

Job summary

Oxford Innovation Ltd. is seeking a Customer Experience Assistant to join The Catalyst Newcastle team. You will welcome visitors, manage reception duties, and support events in a collaborative, innovative environment.

The role offers opportunities to contribute to community engagement, monitor social media, and help keep the centre running smoothly. A friendly, proactive attitude and solid IT skills are essential.

Qualifications

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Responsibilities

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Skills

Customer service

IT literacy

Proactive attitude

Team player

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

The Catalyst isn’t just a building - it’s an award-winning innovation centre bringing together ambitious businesses, researchers and innovators at the heart of Newcastle. We’re excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this unique and collaborative environment.

More than just workspace, The Catalyst is home to the National Innovation Centre for Ageing and the National Innovation Centre for Data, creating a dynamic community focused on innovation and discovery. With flexible workspace, specialist facilities, event space and opportunities to collaborate, the Centre helps organisations develop new products, services and ideas that can make a real-world impact.

Find out more about The Catalyst here: The Catalyst Newcastle | Flexible Workspace in Newcastle

What You’ll Be Doing

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You’ll Bring

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

Salary

Salary of £26,227.50 per annum

Time off

25 days’ holiday + bank holidays.

Flexible benefits

Options to swap salary for extra benefits, including additional holiday.

Wellbeing

Wellbeing days, Employee Assistance Programme, and health resources.

Perks

Discounts on high street brands, EV leasing, cycle to work scheme, and more.

Development

Full induction, buddy system, and ongoing learning opportunities.

Culture

A supportive, inclusive team that values your voice and ideas.

Purpose

A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.

Got questions? Reach out - we’re happy to chat.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.