Customer Experience Assistant

Vulcan Works Creative Hub; City Of London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounts on high street brands

EV leasing

Cycle to work scheme

Job summary

Oxford Innovation Space is seeking a Customer Experience Assistant to join our vibrant team at Vulcan Works. You will be the first and last point of contact for visitors, delivering warm, professional service and handling reception duties, calls, emails, and bookings.

You’ll also support events, community activities, and social media updates while helping maintain a well-run centre. If you’re proactive, detail-oriented, and great with people, we’d love to hear from you.

Qualifications

• Hands-on, people-focused approach with proactive attitude.
• Strong IT skills and quick system onboarding.
• Experience in marketing and/or social media.

Responsibilities

• Greet visitors and manage a warm, professional reception.
• Handle calls, emails, post and meeting room bookings.
• Support events and community engagement activities.
• Provide daily and monthly social media and marketing updates.
• Maintain supplies, equipment, and shared spaces to keep the centre running smoothly.
• Set up and refresh meeting rooms as needed.
• Assist with customer requests, e.g., couriers or local recommendations.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Skills

Customer service

IT skills

Marketing/social media

Proactive

Team player

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

Our centres are more than just buildings –they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre.

More than just a workspace, Vulcan Works is a thriving hub for creative, digital and innovation-led businesses. Combining modern office and coworking space with workshop facilities and on-site business support, it provides an inspiring environment where entrepreneurs and growing companies can connect, collaborate and thrive. Set within a building rich in heritage, Vulcan Works has become a hub for innovation, creativity and business growth.

Find out more about Vulcan Works here: Vulcan Works | Flexible Workspace in Northampton

What You’ll Be Doing

As the first and last point of contact for our customers and guests, you’ll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media and marketing updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Set up and replenish meeting rooms.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You’ll Bring

We’re looking for someone who’s hands-on, people-focused, and proactive. You’ll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• Solid experience of marketing and/or social media.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

Salary

Salary of £26,227.50 per annum

Time off

25 days’ holiday + bank holidays.

Flexible benefits

Options to swap salary for extra benefits, including additional holiday.

Wellbeing

Wellbeing days, Employee Assistance Programme, and health resources.

Perks

Discounts on high street brands, EV leasing, cycle to work scheme, and more.

Development

Full induction, buddy system, and ongoing learning opportunities.

Culture

A supportive, inclusive team that values your voice and ideas.

Purpose

A chance to make a real difference in the lives of entrepreneurs and growing businesses.

Got questions? Reach out - we’re happy to chat.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.