Assistant Centre Manager

Oxford Innovation Space; Newcastle upon Tyne; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits

25 days holiday

Wellbeing support

Job summary

Oxford Innovation Space in Newcastle's Catalyst is seeking an Assistant Centre Manager to help run the centre, support the Centre Manager, and deputise when needed. You’ll focus on safe, efficient facilities, strong customer service, and building a vibrant business community.

The role covers invoicing, cost control, marketing support, space promotions, and maintaining high standards of presentation, health and safety. 25 days holiday and flexible benefits are among the rewards.

Qualifications

• Experience in operational delivery within a service-led or workspace environment.
• Strong communication skills and confidence in engaging with customers and stakeholders.
• Ability to manage compliance, facilities, and financial processes effectively.

Responsibilities

• Ensure the centre operates safely and efficiently, managing facilities, contractors, and compliance.
• Deliver outstanding customer service and help build a vibrant community of entrepreneurs.
• Support financial processes, including invoicing and cost control, and contribute to commercial success.
• Assist with marketing initiatives, events, and promoting available space to maximise occupancy.
• Maintain high standards across building presentation, health and safety, and operational procedures.

Skills

Operational delivery

Customer service

Communication

Compliance awareness

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

The Catalyst isn’t just a building – it’s an award-winning innovation centre bringing together ambitious businesses, researchers and innovators at the heart of Newcastle. We’re excited to announce a vacancy for an Assistant Centre Manager to join our team and help deliver exceptional service at this unique and collaborative environment.

More than just workspace, The Catalyst is home to the National Innovation Centre for Ageing and the National Innovation Centre for Data, creating a dynamic community focused on innovation and discovery. With flexible workspace, specialist facilities, event space and opportunities to collaborate, the Centre helps organisations develop new products, services and ideas that can make a real-world impact.

Find out more about The Catalyst here: The Catalyst Newcastle | Flexible Workspace in Newcastle

What You’ll Be Doing

As Assistant Centre Manager, you’ll play a key role in the day-to-day running of the centre, supporting the Centre Manager and acting as deputy when needed. You’ll:

• Ensure the centre operates safely and efficiently, managing facilities, contractors, and compliance.
• Deliver outstanding customer service and help build a vibrant community of entrepreneurs.
• Support financial processes, including invoicing and cost control, and contribute to commercial success.
• Assist with marketing initiatives, events, and promoting available space to maximise occupancy.
• Maintain high standards across building presentation, health and safety, and operational procedures.

Want the full picture? Please see the attached job description for more details.

What You’ll Bring:

We’re looking for someone who’s proactive, organised, and customer-focused. You’ll bring:

• Experience in operational delivery within a service-led or workspace environment.
• Strong communication skills and confidence in engaging with customers and stakeholders.Ability to manage compliance, facilities, and financial processes effectively.
• A collaborative approach and flexibility to adapt in a fast-paced environment.

Why You’ll Love Working Here:

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

• Salary: £30,162 per annum, plus flexible benefits package.
• Time off: 25 days’ holiday + bank holidays.
• Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
• Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
• Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

Got questions? Reach out - we’re happy to chat.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.