Guest Experience & Events Assistant

Holiday Inn Express and Suites; Portsmouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Internal development programme

Discounts on hotel stays

Free gym and leisure facilities

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to deliver outstanding hospitality across reception, restaurant, bar, and events. You’ll join a warm, guest-focused team and receive full training to work across all guest-facing areas of the hotel.

You’ll be encouraged to build genuine relationships with guests, bring a proactive approach to daily tasks, and maintain high standards of cleanliness. Training, progression opportunities, and employee discounts accompany a supportive work

Qualifications

• Experience preferred but not essential in hospitality.
• Strong communication and teamwork are essential.
• Proactive approach to spotting tasks and acting.
• Comfortable using technology and office tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive mindset

Customer service orientation

Tech-savvy (MS Office)

Tools

MS Office

POS systems

Job description

Kew Green Hotels is seeking a Guest Service Assistant to deliver outstanding hospitality across reception, restaurant, bar, and events. You’ll join a warm, guest-focused team and receive full training to work across all guest-facing areas of the hotel.

You’ll be encouraged to build genuine relationships with guests, bring a proactive approach to daily tasks, and maintain high standards of cleanliness. Training, progression opportunities, and employee discounts accompany a supportive work