Guest Experience Receptionist - Weekly Pay & Tips

RAD Hotel Group; Cumnock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

4-weekly tips

Weekly pay

Discount across RAD Hotel Group venues

Staff uniform provided

Career progression opportunities

Training provided

Staff meal on duty

Length of Service and Birthday Incents

Job summary

Lochside House Hotel, part of the RAD Hotel Group, is seeking a Receptionist for a full-time, 40-hour week. You will be the first point of contact for guests, handling check-ins/outs, bookings, and queries with a warm, professional manner.

The role requires great communication, IT skills, and a proactive, customer-focused attitude. Benefits include weekly pay, staff meals, and career progression opportunities within RAD Hotel Group.

Qualifications

• Experience in customer service or reception is beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional and well-presented.
• Strong IT and organisational skills.
• Ability to work well under pressure and as part of a team.

Responsibilities

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Upselling hotel facilities, services and experiences where appropriate.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

Skills

Customer service

Reception experience

Communication skills

IT skills

Teamwork

Tools

Booking system

Job description

Lochside House Hotel, part of the RAD Hotel Group, is seeking a Receptionist for a full-time, 40-hour week. You will be the first point of contact for guests, handling check-ins/outs, bookings, and queries with a warm, professional manner.

The role requires great communication, IT skills, and a proactive, customer-focused attitude. Benefits include weekly pay, staff meals, and career progression opportunities within RAD Hotel Group.