Guest Experience & Events Associate (Flexible Hours)

Harri; Norwich; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free parking

Healthcare membership discounts

The QHotels Collection discounts

Employee training support

Learning & development opportunities

Disability Confident employer

Job summary

Dunston Hall Hotel, Spa & Golf Resort is seeking flexible hospitality staff to work across our Food & Beverage areas, ensuring excellent guest experiences and adherence to brand standards in a 4* setting in Norwich.

You will help guests, provide information on promotions, and contribute to maximising sales while delivering outstanding service in a busy hotel environment with diverse dining options.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time-management and organisational skills.
• Ability to work under pressure.

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Skills

Guest service

Customer focus

Time management

Work under pressure

Job description

Dunston Hall Hotel, Spa & Golf Resort is seeking flexible hospitality staff to work across our Food & Beverage areas, ensuring excellent guest experiences and adherence to brand standards in a 4* setting in Norwich.

You will help guests, provide information on promotions, and contribute to maximising sales while delivering outstanding service in a busy hotel environment with diverse dining options.