Guest Experience Coordinator (Front Desk)

Glasgow Marriott Hotel; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts – Marriott discount

Pension Scheme

Employee Assistance Programme

Career Development

Job summary

The Glasgow Marriott Hotel is seeking a friendly Front Office team member to deliver outstanding guest experiences and help ensure memorable stays in the heart of the city.

You will greet guests, assist with check-in/check-out, handle enquiries promptly, coordinate with other departments and promote hotel services to enhance each stay. We value a warm personality, strong communication, and a collaborative mindset.

Qualifications

• Minimum 1 year of customer service experience (hospitality preferred).
• Good communication, warm personality, and attention to detail.
• Ability to thrive in a fast-paced hotel environment.

Responsibilities

• Deliver a warm, professional welcome and assist guests with check-in/check-out.
• Handle guest enquiries and concerns promptly and with care.
• Anticipate guest needs and go the extra mile to exceed expectations.
• Coordinate with other departments to ensure a seamless guest experience.
• Promote hotel services and amenities to enhance each stay.
• Uphold Marriott’s high standards of service, safety, and presentation.
• Support and mentor new team members to ensure consistency and quality.

Skills

Customer service

Communication skills

Attention to detail

Team player

Job description

The Glasgow Marriott Hotel is seeking a friendly Front Office team member to deliver outstanding guest experiences and help ensure memorable stays in the heart of the city.

You will greet guests, assist with check-in/check-out, handle enquiries promptly, coordinate with other departments and promote hotel services to enhance each stay. We value a warm personality, strong communication, and a collaborative mindset.