Front Office Associate

Harri; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Job summary

The Glasgow Marriott Hotel is seeking a Front Office Associate to be the warm first and last impression for every guest, ensuring their stay feels special from check-in to departure.

You’ll work in a dynamic hospitality environment, bring a service-minded attitude, solid communication, and a keen eye for detail, with benefits such as free meals on duty, uniform, discounts, and career development opportunities.

Qualifications

• At least 1 year of customer service experience.
• Hospitality experience preferred.
• Warm personality and proactive attitude.

Responsibilities

• Serve as the first and last point of contact for guests to ensure a welcoming experience.
• Assist guests with check-in/out and inquiries to support smooth operations and high satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Team player

Job description

Do you have a passion for customer service and a genuine desire to create memorable experiences for every guest? Join the Glasgow Marriott Hotel, part of one of the world’s most recognised hospitality brands, and become an integral part of our Front Office team dedicated to elevating every guest’s stay.

What you’ll do

As a Front Office Associate, you’ll be the first and last impression for our guests — ensuring every moment of their stay feels special.

What we’re looking for

We’re seeking an enthusiastic, service-driven team player who:

• Has at least 1 year of customer service experience (hospitality experience preferred)
• Brings a warm personality, strong communication skills, and attention to detail
• Thrives in a dynamic, fast-paced environment
• Demonstrates a genuine passion for people and guest satisfaction

What’s in it for you

As part of our team, you'll enjoy a range of fantastic benefits, including:

• Free Meals on Duty– Enjoy complimentary meals during your shifts
• Uniform Provided– Professional attire supplied for all employees
• Explore Discounts– Marriott discount card offering hotel and F&B savings in over 10,000 hotels worldwide
• Pension Scheme– Participation in The People’s Pension
• Employee Assistance Programme– Free and confidential wellbeing, financial, and personal support
• Career Development– Opportunities for growth and development to enhance your skills

Why join the Glasgow Marriott Hotel?

Located in the heart of the city, the Glasgow Marriott Hotel blends contemporary style with a welcoming atmosphere — and our associates are the heart of it all. As part of the global Marriott family, you’ll gain access to world-class training, international opportunities, and a supportive team culture where you can truly shine.