Guest Experience Associate — Front Desk

Harri; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Job summary

The Glasgow Marriott Hotel is seeking a Front Office Associate to be the warm first and last impression for every guest, ensuring their stay feels special from check-in to departure.

You’ll work in a dynamic hospitality environment, bring a service-minded attitude, solid communication, and a keen eye for detail, with benefits such as free meals on duty, uniform, discounts, and career development opportunities.

Qualifications

• At least 1 year of customer service experience.
• Hospitality experience preferred.
• Warm personality and proactive attitude.

Responsibilities

• Serve as the first and last point of contact for guests to ensure a welcoming experience.
• Assist guests with check-in/out and inquiries to support smooth operations and high satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Team player

Job description

The Glasgow Marriott Hotel is seeking a Front Office Associate to be the warm first and last impression for every guest, ensuring their stay feels special from check-in to departure.

You’ll work in a dynamic hospitality environment, bring a service-minded attitude, solid communication, and a keen eye for detail, with benefits such as free meals on duty, uniform, discounts, and career development opportunities.