Guest Experience Specialist — Front Desk & Service Excellence

QHotels Ltd.; Warrington; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & course fees

Learning & development options

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The Park Royal Hotel & Spa, located just outside Warrington, is seeking a guest-focused front desk team member. You will greet guests, assign rooms, and handle payments with a friendly, professional approach to ensure a smooth check-in experience.

You will resolve guest enquiries and complaints promptly, maintaining high satisfaction levels throughout the stay, while balancing multitasking and time management in a busy hotel environment.

Qualifications

• Passion for delivering high levels of guest service.
• Experience working in a customer-facing role.
• Ability to resolve conflicts calmly and efficiently.
• Strong multitasking and organisational skills.

Responsibilities

• Greet guests on arrival and assign rooms in a friendly, professional manner.
• Take payments and handle general administrative duties at the front desk.
• Ensure guest enquiries and complaints are resolved to maintain satisfaction throughout the stay.

Skills

Customer service

Customer facing

Conflict resolution

Pressure handling

Time management

Job description

The Park Royal Hotel & Spa, located just outside Warrington, is seeking a guest-focused front desk team member. You will greet guests, assign rooms, and handle payments with a friendly, professional approach to ensure a smooth check-in experience.

You will resolve guest enquiries and complaints promptly, maintaining high satisfaction levels throughout the stay, while balancing multitasking and time management in a busy hotel environment.