Front Desk & Guest Experience Host — Free Parking

The QHotels Collection; Stretton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotels

Support for training

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The QHotels Collection is seeking a passionate customer service representative at The Park Royal Hotel & Spa near Warrington. You will be the first impression for arriving guests, responsible for greeting them, handling room assignments, and ensuring all inquiries and complaints are addressed professionally.

This role is perfect for someone with strong time management skills who thrives under pressure and has a commitment to guest satisfaction.

Qualifications

• Experience in a customer-facing role is required.
• Must have the ability to work under pressure and deliver excellent service.

Responsibilities

• Greet guests and manage room assignments.
• Handle payments and ensure guest satisfaction.
• Deal with guest inquiries and complaints professionally.

Skills

Customer service passion

Conflict resolution

Time management

Organisational skills

Multi-tasking

Job description

The QHotels Collection is seeking a passionate customer service representative at The Park Royal Hotel & Spa near Warrington. You will be the first impression for arriving guests, responsible for greeting them, handling room assignments, and ensuring all inquiries and complaints are addressed professionally.

This role is perfect for someone with strong time management skills who thrives under pressure and has a commitment to guest satisfaction.