Receptionist

The Park Royal; Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free parking

Staff discounts

Training support

Learning & development

Job summary

The Park Royal Hotel & Spa, located just outside Warrington, is seeking a customer-focused front desk host to welcome guests and manage check-in/check-out with empathy and professionalism.

You will handle payments, assist with enquiries, and contribute to a seamless guest experience across our 4* property with a range of leisure facilities. An approachable, calm team member with strong organisational skills is ideal.

Qualifications

• Extensive experience delivering friendly and professional guest service.
• Experience in a customer-facing role is essential.
• Ability to handle guest payments and maintain privacy and security.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Take payments and perform general administrative duties.
• Address guest inquiries and complaints in a friendly, solution-focused manner.
• Maintain a welcoming reception area and support smooth hotel operations.

Skills

Customer service

Front desk experience

Conflict resolution

Time management

Multitasking

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.