Guest Experience Concierge | Welcoming, Fast-Paced, Impact

The Midland; Manchester; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Zusammenfassung

The Midland Manchester is seeking a friendly Concierge to warmly greet guests, acting as an ambassador for Leonardo Hotels and your hotel. You will use your local knowledge to offer tailored recommendations and help guests make the most of their stay.

In a busy, guest-focused environment you’ll coordinate requests, support colleagues across departments, and uphold the hotel’s service standards with a warm, proactive approach to every guest interaction.

Aufgaben

• Greet and welcome guests as an ambassador for The Midland and Leonardo Hotels.
• Provide local guidance and recommendations to ensure a great stay.
• Handle guest requests with a friendly, proactive approach in a busy environment.
• Coordinate with other hotel departments to deliver first-class service.

Jobbeschreibung

The Midland Manchester is seeking a friendly Concierge to warmly greet guests, acting as an ambassador for Leonardo Hotels and your hotel. You will use your local knowledge to offer tailored recommendations and help guests make the most of their stay.

In a busy, guest-focused environment you’ll coordinate requests, support colleagues across departments, and uphold the hotel’s service standards with a warm, proactive approach to every guest interaction.