Guest Experience Concierge (Receptionist)

Klarent Hospitality Limited; City of Edinburgh; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff meals on duty

Uniform provided

Free parking

Employee assistance program

Discounts on food and beverages

Annual social events

Progression opportunities

Job summary

Klarent Hospitality Limited is seeking a friendly Receptionist to join our busy Edinburgh hotel team. You will welcome guests, handle check-in/check-out, answer queries and promote hotel services with a smile.

This role requires exceptional customer service, teamwork, and IT literacy. You will contribute to a smooth guest experience, stay calm under pressure, and uphold safety standards, while enjoying staff discounts and progression opportunities within the Klarent group.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service - someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In to Check-Out.
• Assist with guest queries in a timely and efficient manner.
• Demonstrate knowledge of hotel room categories, room rates, packages and other general product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations.

Skills

Customer service

Team player

IT proficiency

Under pressure

Willingness to learn

Job description

Klarent Hospitality Limited is seeking a friendly Receptionist to join our busy Edinburgh hotel team. You will welcome guests, handle check-in/check-out, answer queries and promote hotel services with a smile.

This role requires exceptional customer service, teamwork, and IT literacy. You will contribute to a smooth guest experience, stay calm under pressure, and uphold safety standards, while enjoying staff discounts and progression opportunities within the Klarent group.