Receptionist

Hilton Edinburgh Carlton; City of Edinburgh; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Discounts on food, drink & stays

Learning & progression opportunities

Friends & family rates

Employee Assistance Program

Free Leisure Club access

Long Service Awards

Recognition Awards

Refer a Friend Bonus

Annual Social Events

Free Parking

Uniform provided

Zusammenfassung

The Hilton Edinburgh Carlton in Edinburgh is seeking a friendly receptionist to join our fast-paced hospitality team. You will warmly welcome guests, manage check-in and check-out, answer queries, and ensure every guest leaves with a smile.

The ideal candidate demonstrates exceptional customer service, a positive, can-do attitude, and the ability to work under pressure. Full-time hours, ongoing learning opportunities, and staff discounts across the group.

Qualifikationen

• Passionate about hospitality and willingness to learn.
• Exceptional customer service and the ability to engage guests.
• Ability to work as part of a team and remain calm under pressure.

Aufgaben

• Greet guests and manage check-in/check-out efficiently.
• Answer guest queries in a timely and professional manner.
• Demonstrate knowledge of hotel services, room types, and packages.
• Upsell hotel services and maximize room occupancy.
• Maintain high levels of compliance with security, fire, and health & safety regulations.

Kenntnisse

Exceptional customer service

Team player

Under pressure

Jobbeschreibung

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Posted date: 05/11/2026

Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn

Exceptional customer service - someone who can make our guests smile

• A true

team player

• The ability to work

under pressure

The Role:

• As a receptionist, you will contribute to the cycle of the guest experience, providing

excellent service from Check-In until Check-Out

• Assist with guest queries in a

timely and efficient manner

• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge

Maximise room occupancy and use up-selling techniques to promote hotel services and facilities

• Ensuring a

high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring

Leadership, Respect for our

People, Commitment to

Diversity & Inclusion and Encouraging

Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle.

Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat.

There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.