Luxury Spa Therapist – Guest Experience & Treatments

Hiddenwell; Lye Green; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Discounts on overnight stays and spa

Pension scheme

Free Parking

Job summary

Ardencote Manor | Hiddenwell Luxury Wellness Retreat is seeking motivated Spa Therapists for full and part-time permanent roles, with an estimated start date in January 2027. In a luxury spa environment you will deliver a range of professional treatments, ensure personalised guest care and uphold the highest standards.

You will consult guests, tailor treatments to individual needs, maintain pristine treatment rooms and work with the Therapy and Retail teams to promote products and drive repeat

Qualifications

• Spa Therapy qualification such as NVQ Level 3 or equivalent.
• Excellent practical treatment skills and excellent attention to detail.
• Warm, confident and professional approach.
• Excellent communication and interpersonal skills.
• Genuine passion for wellness, beauty and guest care.
• Confidence recommending products and treatments based on guest needs.

Responsibilities

• Delivering a range of professional spa treatments to an exceptional and consistent standard.
• Carrying out thoughtful guest consultations and tailor treatments to individual needs.
• Creating a warm, welcoming and relaxing experience from consultation through to aftercare.
• Building genuine rapport with guests, encouraging repeat visits and rebooking.
• Providing knowledgeable aftercare advice and recommend suitable retail products.
• Maintaining beautifully presented, clean and welcoming treatment rooms.
• Keeping treatments running smoothly and to schedule while never compromising the guest experience.
• Supporting spa promotions, events and busy service periods.
• Working closely with our Therapy, Retail and wider Spa teams to create a seamless guest journey.
• Maintaining excellent standards of hygiene, cleanliness, treatment safety and record keeping.

Skills

Spa therapy skills

Communication skills

Guest care

Product recommendations

Education

NVQ Level 3 Spa Therapy

Job description

Ardencote Manor | Hiddenwell Luxury Wellness Retreat is seeking motivated Spa Therapists for full and part-time permanent roles, with an estimated start date in January 2027. In a luxury spa environment you will deliver a range of professional treatments, ensure personalised guest care and uphold the highest standards.

You will consult guests, tailor treatments to individual needs, maintain pristine treatment rooms and work with the Therapy and Retail teams to promote products and drive repeat