Night Concierge – Luxury Spa Guest Experience

Ardencote; Lye Green; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Spa day on work anniversaries

Complimentary use of leisure and spa

Employee Assistance Program

Discounts on overnight stays and spa

Discounts on food, drink and retail

Pension scheme

Free parking

Refer-a-Friend scheme

Excellent induction and training

Perkbox online benefits

Online doctor support

Inclusive work environment

Job summary

Ardencote Manor – Hiddenwell, a Luxury Wellness Retreat, seeks a Nights Concierge for full-time, permanent night shifts (9.00pm–7.00am). You will welcome guests, manage reservations, and handle check-ins/check-outs with warmth and professionalism, while promoting spa packages and assisting with guest inquiries.

The role requires excellent communication, a guest-focused attitude, and comfort with booking systems. Training in spa and hotel operations is provided.

Qualifications

• Excellent communication and interpersonal skills.
• Polite, professional, and guest-focused approach.
• Confident using booking systems and handling multiple tasks.
• Sales-minded with ability to promote services and packages.
• Knowledge of spa and hotel operations is a plus (training provided).

Responsibilities

• Welcoming guests with warmth and professionalism, ensuring a smooth check-in/check-out.
• Handling reservations, check-ins, and check-outs accurately.
• Answering phone calls professionally and friendly.
• Providing information about the property and local attractions.
• Assisting with guest inquiries and communicating policies and procedures.
• Selling packages and treatments to guests.
• Supporting other administrative duties as required by the team.

Skills

Communication

Interpersonal skills

Guest-focused

Sales mindset

Booking systems

Tools

Booking systems

Job description

Ardencote Manor – Hiddenwell, a Luxury Wellness Retreat, seeks a Nights Concierge for full-time, permanent night shifts (9.00pm–7.00am). You will welcome guests, manage reservations, and handle check-ins/check-outs with warmth and professionalism, while promoting spa packages and assisting with guest inquiries.

The role requires excellent communication, a guest-focused attitude, and comfort with booking systems. Training in spa and hotel operations is provided.