Guest Experience Concierge – Luxury Spa & Hotel

Hiddenwell; Burton upon Trent; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Hoar Cross Hall in Burton upon Trent is seeking a Receptionist who can create a warm welcome and provide a seamless guest journey from check-in to check-out.

You will manage reservations, greet arrivals and support guests throughout their stay, combining organisation with a genuine hospitality mindset. Knowledge of spa and hotel services helps you upsell packages while maintaining professionalism.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong interpersonal skills and the ability to build rapport with guests.
• Able to manage multiple priorities and stay calm under pressure.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Answer enquiries and handle reservations.
• Provide information on hotel facilities, spa services and packages.
• Coordinate with teams to ensure a seamless guest experience.

Skills

Excellent communication

Customer service

Organised

Hospitality

Tools

Booking systems

Job description

Hoar Cross Hall in Burton upon Trent is seeking a Receptionist who can create a warm welcome and provide a seamless guest journey from check-in to check-out.

You will manage reservations, greet arrivals and support guests throughout their stay, combining organisation with a genuine hospitality mindset. Knowledge of spa and hotel services helps you upsell packages while maintaining professionalism.