Concierge

Harri; Burton upon Trent; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free Parking

Complimentary Spa Day on work annivers

Free meals provided daily

Complimentary access to leisure andspa

Job summary

Hoar Cross Hall, a luxury spa resort in Staffordshire, is seeking a friendly hospitality host to welcome guests from arrival to departure. You will assist with luggage, guide guests to rooms and share information about hotel and spa facilities.

You will respond to guest requests, help keep public areas tidy and work closely with Reception and other teams to ensure a smooth stay. Weekend and public holiday work is required, with a £12.71 hourly rate.

Qualifications

• Excellent communication and interpersonal skills.
• Understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information.

Responsibilities

• Greeting and assisting guests upon arrival and departure with their luggage.
• Providing courteous and efficient service, ensuring guest needs are met promptly.
• Escorting guests to their rooms and provide brief information about hotel and spa facilities.
• Assisting with delivering guest requests, such as room service orders, room transfers, taxi requests.
• Keeping public areas tidy and replenished throughout the day.
• Coordinating with reception and other departments to ensure smooth guest experiences.
• Assisting on reception duties when required.

Skills

Excellent communication

Interpersonal skills

Hotel & spa knowledge

Upselling

Tools

POS system

Job description

About Us

Hoar Cross Hall is a luxuryspa resort set in the heart of Staffordshire, combining a beautiful statelyhome with award-winning hospitality, dining and spa experiences.

We want every guest to feellike a friend of the family. That starts with hiring positive, passionatepeople who love making others feel welcome.

About the role

You’ll help create a warm welcome forour guests from arrival to departure. You’ll assist with luggage, show gueststo their rooms and share information about our hotel and spa facilities. You’llrespond to guest requests, help keep public areas tidy and work closely withReception and other teams to ensure every stay runs smoothly. You’ll alsosupport Reception when needed.

Responsibilities

• Greeting and assisting guests upon arrival anddeparture with their luggage
• Providing courteous and efficient service,ensuring guest needs are met promptly
• Escorting guests to their rooms and providebrief information about hotel and spa facilities
• Assisting with delivering guest requests, suchas room service orders, room transfers, taxi requests
• Keeping public areas are kept tidy andreplenished throughout the day
• Coordinating with reception and otherdepartments to ensure smooth guest experiences
• Assisting on reception duties when required

Your skills and expertise

• Have excellent communication and interpersonalskills
• Have an excellent understanding of hotel andspa facilities and services
• Have the ability to follow procedures andmaintain accuracy in information provided
• Be sales-oriented mindset with the ability toupsell and promote additional services

Additional Information

• Full-time - 40 hours per week
• Working 5 out of 7 days per week includingweekends and public holidays
• £12.71 per hour
• Applicantsmust have the legal right to work in the UK at the time of application.Unfortunately, we are unable to offer visa sponsorship now or at any point inthe future for this role.

Why Join Us

• Work in a picturesque, historic estatewith a focus on luxury and high standards in hospitality
• Complimentary Spa Day on workanniversaries at any of our company spas
• Free meal provided daily through our staffcanteen
• Complimentary use of leisure and spafacilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spadays
• Discounts on food, drink and retail acrossour venues
• Free Parking
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support(appointments/prescriptions)
• A fun, supportive and inclusive workenvironment with loads of development opportunities

People say you can’t chooseyour family, well we choose you to be part of ours!

For Baron Eden's privacy notice, click here . For Harri’s privacy notice click here