Guest Experience Concierge - Luggage Porter (Flexi Hours)

Hyatt Corporation; City of Westminster; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Dining discount

Career development

Descripción de la vacante

Hyatt Regency London - The Churchill is seeking a friendly Luggage Porter to warmly welcome guests and provide a professional first impression. You will assist with luggage, offer information on facilities and local attractions, and help arrange transportation as needed.

The role requires flexibility to work weekends/holidays and involves collaboration with the Front Office to ensure a seamless guest experience.

Formación

• Friendly, professional, and customer-focused.
• Excellent communication skills and a positive attitude.
• Willing to work weekends and holidays.
• Previous guest-facing hospitality experience is advantageous.

Responsabilidades

• Welcome guests with a professional first impression.
• Assist guests with luggage during arrival, departure and their stay.
• Provide information on hotel facilities, services and local attractions.
• Arrange transportation and taxi bookings as required.
• Support guests with parking arrangements and directions.
• Keep the hotel entrance and surrounding areas clean and presentable.
• Open doors and assist guests entering and leaving the hotel.
• Collaborate with Front Office for a seamless guest experience.

Conocimientos

Customer service

Communication

Flexibility

Descripción del empleo

Hyatt Regency London - The Churchill is seeking a friendly Luggage Porter to warmly welcome guests and provide a professional first impression. You will assist with luggage, offer information on facilities and local attractions, and help arrange transportation as needed.

The role requires flexibility to work weekends/holidays and involves collaboration with the Front Office to ensure a seamless guest experience.