Casual Receptionist - Flexible Hours, Warm Welcome

Switch Hospitality Management Ltd.; Maidenhead; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Employee discounted rate

Friends and family discount rate

Food and Beverage discount

Long service awards

Uniform provided

Meals on duty

Travel assistance

Employee assistance programme

Employee recognition rewards

Special occasion day off

Life insurance

Enhanced Maternity and Paternity pay

Critical illness payment

Online Discount Portal

Health Cash Plan

Job summary

Switch Hospitality Management Ltd. in Maidenhead is seeking a Casual Receptionist to deliver a warm, professional welcome to residents and visitors.

You will maintain a clean, well-presented public area and provide proactive, friendly support across departments to ensure smooth daily operations. Key duties include greeting guests, ensuring safety and security, coordinating with Housekeeping, logging feedback and issues, and performing routine room and public area checks.

Responsibilities

• Deliver a warm, professional welcome to all residents and visitors.
• Maintain a visible presence in public areas to ensure safety and security, including regular patrols.
• Monitor and adjust heating, lighting to maintain residents comfort.
• Coordinate with Housekeeping and other departments to ensure rooms are ready on time.
• Ensure public areas, staff areas, and storerooms are clean and well presented.
• Handle resident queries, requests, and complaints promptly and courteously.
• Accurately record all issues, requests, and feedback in the daily handover log.
• Follow handover procedures and ensure outstanding actions are completed.
• Manage lost property in line with property procedures.
• Complete routine cleaning and presentation checks across bedrooms and public areas.
• Carry out basic maintenance tasks and health & safety checks, escalating issues as required.
• Perform daily condition checks of rooms and public areas and report defects.
• Communicate effectively with all departments to minimise service disruption.
• Maintain a positive, flexible attitude, supporting shift cover and ad-hoc duties when needed.
• Comply with all company policies, including fire safety, health & safety, security, and uniform standards.
• Remain flexible with working hours to meet business needs.
• Build and maintain positive working relationships with all team members.
• Attend team meetings as required.
• Handle resident enquiries professionally with a warm and courteous approach.
• Greet residents appropriately throughout the property to ensure a welcoming atmosphere.
• Assist other areas of the business when required.
• Carry out additional duties as needed to support operations.

Job description

Switch Hospitality Management Ltd. in Maidenhead is seeking a Casual Receptionist to deliver a warm, professional welcome to residents and visitors.

You will maintain a clean, well-presented public area and provide proactive, friendly support across departments to ensure smooth daily operations. Key duties include greeting guests, ensuring safety and security, coordinating with Housekeeping, logging feedback and issues, and performing routine room and public area checks.