Guest Services Concierge - Front Desk

The Belfry; Wishaw CP; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Free meals during shifts

Wellbeing support

Apprenticeships & training

Job summary

The Belfry Hotel & Resort is seeking a Receptionist to ensure smooth daily front desk operations and warmly welcome guests. You will register guests, handle check-ins/outs, manage deposits, issue keys, and deliver outstanding service to make each stay memorable.

Ideal candidates bring guest-facing experience and poise under pressure; familiarity with Opera is a plus, while hospitality background is valued. The role offers a competitive hourly rate with service charge in the UK.

Qualifications

• Experience in a busy guest-facing role.
• Strong focus on delivering exceptional guest experiences.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Register guests into the hotel and check them out.
• Assist guests by handling deposits for valuables.
• Issue room keys in line with hotel policy.
• Provide excellent guest service and resolve issues as they arise, making experiences memorable.

Skills

Excellent customer service

Guest-facing role

Calm under pressure

Guest relations experience

Tools

Opera software

Job description

The Belfry Hotel & Resort is seeking a Receptionist to ensure smooth daily front desk operations and warmly welcome guests. You will register guests, handle check-ins/outs, manage deposits, issue keys, and deliver outstanding service to make each stay memorable.

Ideal candidates bring guest-facing experience and poise under pressure; familiarity with Opera is a plus, while hospitality background is valued. The role offers a competitive hourly rate with service charge in the UK.