Guest Experience Concierge

Allscreens Nationwide Ltd; Cleethorpes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience, greeting guests and ensuring their stay feels special. You’ll be the friendly face at arrival and help guests with their needs to make every moment memorable.

In this role you’ll listen to questions, work with the team to deliver seamless service, and contribute to a warm, safe environment. Training is provided, no prior experience required.

Qualifications

• Experience in customer service or guest relations is beneficial but not essential.
• Customer-focused with a passion for working with people.
• Clear communicators who stay professional and friendly.
• Ability to handle questions or complaints with patience and tact.

Responsibilities

• Greet guests at the reception area with a friendly smile and create a welcoming atmosphere.
• Listen to questions or concerns and take thoughtful action to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share guest and owner feedback with relevant teams to improve service.
• Create a welcoming space with a clean, safe, and inviting environment.

Skills

Customer service

Active listening

Communication

Problem solving

Job description

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience, greeting guests and ensuring their stay feels special. You’ll be the friendly face at arrival and help guests with their needs to make every moment memorable.

In this role you’ll listen to questions, work with the team to deliver seamless service, and contribute to a warm, safe environment. Training is provided, no prior experience required.