Guest Experience Champion: Welcoming & Problem-Solving Pro

Allscreens Nationwide Ltd; Ayr; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive environment

Comprehensive training

Career development

Discounts & perks

Job summary

Haven is seeking a Guest Experience Team Member to warmly welcome guests and owners, ensuring a memorable stay. You’ll handle inquiries, collaborate with colleagues, and help provide a seamless guest journey while maintaining a welcoming reception area.

The role emphasizes listening, personalized service, and a proactive approach to problem-solving to enhance the overall Haven experience.

Qualifications

• Experience in customer service roles is beneficial but training is provided.
• Strong communication and listening skills are essential.
• Friendly and professional demeanor with a can-do attitude.
• Ability to handle guest concerns with patience and tact.

Responsibilities

• Greet guests at reception with a warm, welcoming attitude.
• Listen to questions or concerns and resolve them with care.
• Collaborate with team to deliver smooth guest and owner experiences.
• Actively collect guest feedback and share insights with teams.
• Maintain a clean, safe, and inviting reception area.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Haven is seeking a Guest Experience Team Member to warmly welcome guests and owners, ensuring a memorable stay. You’ll handle inquiries, collaborate with colleagues, and help provide a seamless guest journey while maintaining a welcoming reception area.

The role emphasizes listening, personalized service, and a proactive approach to problem-solving to enhance the overall Haven experience.