Guest Experience Team Member

Allscreens Nationwide Ltd; Cleethorpes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience, greeting guests and ensuring their stay feels special. You’ll be the friendly face at arrival and help guests with their needs to make every moment memorable.

In this role you’ll listen to questions, work with the team to deliver seamless service, and contribute to a warm, safe environment. Training is provided, no prior experience required.

Qualifications

• Experience in customer service or guest relations is beneficial but not essential.
• Customer-focused with a passion for working with people.
• Clear communicators who stay professional and friendly.
• Ability to handle questions or complaints with patience and tact.

Responsibilities

• Greet guests at the reception area with a friendly smile and create a welcoming atmosphere.
• Listen to questions or concerns and take thoughtful action to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share guest and owner feedback with relevant teams to improve service.
• Create a welcoming space with a clean, safe, and inviting environment.

Skills

Customer service

Active listening

Communication

Problem solving

Job description

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member,you’llbe interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros,you’llplay a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, andmaintaina professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.