Guest Experience Champion - Welcoming, Service Pro

Haven; Alloway; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Dining discount (up to 50%)

Haven Holidays discount (20%)

Free access to facilities

National brand discounts

Job summary

Haven in Alloway, Scotland, is seeking a Guest Experience Team Member to warmly welcome guests at the reception and ensure their stay is memorable. You’ll listen to questions, resolve issues, and work with colleagues to deliver a seamless guest experience.

The role offers training, opportunities for career development, and inclusive, supportive team culture. Benefits include substantial on-park discounts and facility access.

Qualifications

• Experience in roles such as Customer Service Advisor or Reception Team Member is beneficial but not essential; training provided.
• Must be customer-focused with a passion for helping people.
• Ability to listen, communicate clearly, and maintain a professional, friendly manner.

Responsibilities

• Greet each guest with a friendly smile and enthusiastic welcome at the reception area.
• Listen to questions or concerns and take thoughtful action to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share feedback and insights from guests to help elevate service levels.
• Maintain a welcoming, clean, safe, and inviting environment for guests, owners, and visitors.

Skills

Customer focus

Active listening

Clear communication

Professional demeanor

Conflict resolution

Job description

Haven in Alloway, Scotland, is seeking a Guest Experience Team Member to warmly welcome guests at the reception and ensure their stay is memorable. You’ll listen to questions, resolve issues, and work with colleagues to deliver a seamless guest experience.

The role offers training, opportunities for career development, and inclusive, supportive team culture. Benefits include substantial on-park discounts and facility access.