Guest Experience Associate - Restaurant Front Desk

Umami; Hemel Hempstead; On-site; GBP 18,000 - 22,000; Full time

Job summary

Umami in Hemel Hempstead is seeking a Front of House receptionist to manage the reception area, answer calls and emails, and handle reservations, ensuring guests' needs are met and the restaurant runs smoothly. The role emphasizes professionalism, greeting guests, opening and closing duties, and delivering friendly, efficient service both in person and on the phone.

The position is on-site in a busy restaurant environment, requiring excellent English, strong interpersonal skills, and a

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Effective communication and time management skills.
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills.

Responsibilities

• Be professional and presentable at all times.
• Greets and seats guests accordingly.
• Perform daily opening and closing duties accordingly.
• Provide standardize and basic restaurant services to guest's by face to face or over the phone.
• Be polite and helpful while greeting the customers at the reception.
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings.
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock.
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback.
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times.
• Administer all reservations, cancellations and no-shows in line with company policy.

Skills

Basic PC skills

Communication skills

Time management

English proficiency

Customer service

Job description

Umami in Hemel Hempstead is seeking a Front of House receptionist to manage the reception area, answer calls and emails, and handle reservations, ensuring guests' needs are met and the restaurant runs smoothly. The role emphasizes professionalism, greeting guests, opening and closing duties, and delivering friendly, efficient service both in person and on the phone.

The position is on-site in a busy restaurant environment, requiring excellent English, strong interpersonal skills, and a